![]() FOR LODGING COMPLAINT / QUERY / REQUEST
TGMC Bank Ltd. has put in place a comprehensive Grievance Redressal Mechanism to ensure prompt, fair and effective resolution of customer complaints, queries and requests within a reasonable time. Customers may lodge their grievances at the respective branch or through the Bank's designated communication channels. Every complaint received will be duly acknowledged, recorded and examined, and appropriate action will be taken within the prescribed timelines in accordance with the Bank's Grievance Redressal Policy and applicable Reserve Bank of India (RBI) guidelines.
If a customer is not satisfied with the resolution provided by the Bank, or does not receive a response within the stipulated period, the grievance may be escalated to the Principal Nodal Officer at the contact details given below. Customers may also approach the RBI Ombudsman under the Reserve Bank - Integrated Ombudsman Scheme, 2021, wherever applicable.
PRINCIPAL NODAL OFFICER - CONTACT DETAILS
| Name | Smt. Bharathi M G |
| Designation | Principal Nodal Officer |
| Bank | M/s Tumkur Grain Merchants Co-Op Bank Ltd. |
| Postal Address | Opp. Govt Polytechnic College, B H Road, Tumkur - 572103. |
| Contact Number | 9740409202 |
| Email | nodalofficer@tgmcbank.com |
Customers are requested to provide their name, contact details, branch name, account/reference details (where applicable) and a brief description of the grievance, along with relevant supporting documents, to facilitate early resolution.Customers should not share their PIN, password, OTP or other confidential credentials while lodging a complaint.
Grievance Redressal Policy: The Bank's Grievance Redressal Policy may be obtained from the Head Office or the respective branch.
RBI Ombudsman: For details of the RBI Complaint Management System and the Integrated Ombudsman Scheme, please visit the RBI Complaint Management System.
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